Conditions of Use

Terms and Conditions

Welcome to the Intolocks Ltd website terms and conditions for use. These terms and conditions apply to the use of our website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below and our privacy policy also detailed below.

1. Orders

1.1 An order for goods placed by you, the buyer, through our website shall be subject to these terms and conditions. All other terms and conditions, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law. Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under any applicable law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

1.2 For Non- Account customers, full payment for the total value of the goods ordered must be received before the order can be processed. Once payment has been received we will confirm receipt of your order by email to the address supplied by you on your order form. The finalization of the contract between both parties will be deemed complete when your goods are dispatched.

1.3 All orders will be treated as complete. Any out of stocks will be advised and must be re-ordered.

2. Price

2.1 The prices payable for goods that you order are as set out in our website and are exclusive of value added tax. VAT will be added at the current rate to your order total.

3. Cancellation by us

3.1 Intolocks Ltd reserve the right to cancel the contract between us if:

3.1.1 Intolocks Ltd have insufficient stock to deliver the goods ordered;

3.1.2 Intolocks Ltd do not deliver to your area; or

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3.1.3 One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

3.2 If Intolocks Ltd do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 30 days of your order. Intolocks Ltd are not obliged to offer any additional compensation for disappointment suffered.

4. Delivery of goods to you

4.1 Intolocks Ltd will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.

4.2 Carriage is paid by Intolocks Ltd on all orders over £150 NET with delivery to the UK mainland.

4.3 All orders under £150 for UK and £250 for Ireland/Channel Islands will be sent by carrier at a cost in shopping basket.

4.4 Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order. Timed deliveries may be possible in certain circumstances upon payment of an additional fee. Whilst all reasonable effort is taken to meet specific delivery instructions, Intolocks Ltd cannot guarantee these will be fulfilled.

4.5 Ownership of the goods passes to the customer when payment in full has been received.

4.6 Correctly supplied goods which are returned for credit will be subject to a minimum 10% handling charge. Any items specially ordered will not be accepted for credit unless faulty.

4.7 Return of Goods

No returns can be accepted for credit unless previously agreed by us and an official Returns Reference has been issued. A charge of 10% of invoice value or a minimum of £10 will be levied on Goods “not wanted” or “incorrectly ordered”, or due to duplication resulting from a “confirmation” order not being endorsed to that effect.

We must receive all goods returned under this category, within thirty (30) days of the original invoice date. You will bear all the costs of returning any Goods under this category. All items returned as faulty are liable to manufacturer inspection. We cannot guarantee replacement or credit; a warranty repair may be given.

5. Liability

5.1 Intolocks Ltd must be notified in writing within 7 days of receipt of incorrect goods, of any claims, shortages or goods for return. Notification of a problem under these conditions, Intolocks Ltd’s obligation will be:

5.1.1 to make good any shortage or non-delivery;

5.1.2 to repair or replace any goods that are damaged or defective; or

5.1.3 if repair to or replacement of the goods is not possible, or the cost of repair or replacement is disproportionate in the circumstances, to give you a partial or full refund for the goods in question, depending on what is reasonable in the circumstances.

5.2 If you do not receive goods ordered within 7 days of the date the order was placed,shall have no liability unless you notified by email or by telephone at our contact address of the problem within 40 days of the date on which you ordered the goods.

5.3 Intolocks Ltd will not be liable for any consequential loss claims arising from late deliveries or failure of our products.

5.4 Intolocks Ltd and its employees accept no responsibility for any liability resulting from the use or misuse of any item(s) purchased from this site. Loss, damage or expense of any kind is your sole responsibility.

6. Website

6.1 Intolocks Ltd will attempt to ensure that the information available on the website at any time is accurate. However, Intolocks Ltd will not be held liable for any errors or omissions. Intolocks Ltd will use all reasonable care to correct errors and omissions as quickly as practicable after becoming aware or being notified of these.

6.2 All drawings, descriptive matter and specifications of the goods on the website are for the sole purpose of giving an approximate description of the goods and will not form part of the contract for the purchase of the goods.

6.3 Intolocks Ltd reserve the right to change, suspend or discontinue any aspect of the website, including the availability of any goods featured, information, database or content or restrict access to parts or all of the website without notice or liability.

7. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be sent by email or in writing to our contact address - Intolocks Ltd, Unit 4, Victoria Works Industrial Estate, Coal Pit Lane, Atherton, Manchester, M46 0FY. Tel 01942 889072, email address sales@intolocksltd.co.uk

8. Third party rights

A person who is not a party to this agreement has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

9. Governing law

The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.

10. Entire agreement

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.